Shipping policy
MGE Marketplace – Shipping Policy Last updated: April 2026
Domestic Shipping (South Africa) We ship to all major cities and towns across South Africa. Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Calculated at checkout |
| Express Shipping | 1–2 business days | Calculated at checkout |
Free shipping may be available on qualifying orders — check our current promotions at checkout.
International Shipping We ship to selected international destinations. Delivery times and costs vary by location and will be calculated at checkout. Please note:
- International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
- Delivery times may vary due to customs processing.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to track your order via the courier's website.
Delays While we strive to meet all delivery estimates, delays may occasionally occur due to high demand, weather conditions, or courier disruptions. We appreciate your patience and will keep you informed.
Incorrect Address Please ensure your shipping address is correct at checkout. MGE Marketplace is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Damaged Parcels If your order arrives damaged or does not arrive within the expected timeframe, please contact us at support@mgemarketplace.co.za and we will investigate with the courier on your behalf.